Contact Us

Corporate Headquarters

  • 4145 North Service Road, 2nd Floor. Burlington, Ontario L7L 6A3 Canada.
  • T: 1-855-721-0241
  • F: 1-888-420-1860

  • Business Hours

    • Monday - Friday 8:30am to 5pm EST
    • Closed on weekends and all statutory holidays.

Email

Order Tracking

Tracking information is usually available 24-48 hours after your order has been placed. Once available, tracking information will be provided to you via email. You may also track your order by logging into your SoftwareCity.ca account and clicking the My Orders.

For assistance with real time tracking please email your order confirmation number to [email protected] and a customer service representative will contact you.

Order Status / Cancellations

For questions regarding order status or to cancel an order please contact a customer service representative by phone, email or live chat. Please have your order confirmation number handy.


Request a Return or Exchange

Before returning any item, it is necessary to email [email protected] to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without a RMA number. We accept no responsibility for products returned without an RMA number.

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