Product Overview

ENHANCED INTERACTIONS. BETTER CONTROL.

The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro, an additional service, is a fully integrated audio and asset management solution for customer service centers. Centralized management with Plantronics Manager Pro enables IT to track detailed insights about devices. And all-day comfort with superior audio quality- including a noise-cancelling microphone with wideband audio-gives customer service representatives the tools they need to provide outstanding customer interactions.

MANY DESIGNS. ONE GREAT PERFORMANCE.

From over-the-head to over-the-ear to convertible designs, the EncorePro 500 Digital Series is our dependable, all-day workhorse, engineered for the demanding needs of the modern customer service center and office. An adjustable fit with flexible boom offers precise, quick microphone positioning, enhancing wearability, and helps ensure that customer service representatives stay fresh and focused on the customer throughout the day.

PLANTRONICS MANAGER PROHEADSET MANAGEMENT, SIMPLIFIED.

With Plantronics Manager Pro, an additional service, IT can remotely monitor, manage, and maintain headsets company-wide, to help ensure that customer service representatives are ready to take every customer call. No IT help desk backlogs, no more running from user to user for adjustments, fixes, or updates. For IT, it means simplicity. For the customer service representative, consistency. And for the customer, satisfaction.

Designed for use in customer service centers, the HW520D Encore Pro 500 Over-the-Head Binaural Headset from Plantronics features the DA90 USB audio processor and Plantronics Manager Pro software to give administrators the ability to track a variety of details about each device. Plantronics Manager Pro software (sold separately) also gives IT the ability to monitor and manage an entire fleet of headsets to ensure all headsets are functioning properly. Once configured, the headset offers improved comfort with a flexible boom and soft, breathable ear cushions allowing it to be worn for extended periods of time. Wideband audio, SoundGuard hearing protection, and enhanced noise cancellation capabilities ensure both sent and received audio come through clearly.