SoftwareCity.ca List of available Brands About Us Contact Us Account Management View Cart Enter a Search phrase
[manLogoAlt]
[manLogoAlt]
Terms & Conditions
 
Order Acceptance Policy
Once you have placed your order with SoftwareCity.ca you will receive an order confirmation, which does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All item availability and prices are subject to change at any time, without notice. SoftwareCity.ca reserves the right to limit quantities, and to decline the acceptance of any order for any reason. SoftwareCity.ca reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by our Fraud Avoidance and Customer Protection Departments. SoftwareCity.ca may require additional information and/or verification before accepting and processing any order.

Order Cancellation / Backorders
Any order submitted through this website, if in stock, will ship once the necessary order verifications have been completed and cannot be cancelled once the order has shipped. SoftwareCity.ca reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for product that is advertised in error that does not conform to advertised specifications, or was shipped in error. At SoftwareCity.ca, we make every effort to provide you with current inventory status and product availability information. In the rare occasion that product is out of stock, the item(s) will be placed on backorder and shipped to you when available. A backorder may be canceled at ANY time prior to shipping. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable.

Typographical / Pricing Errors
SoftwareCity.ca makes it a priority to ensure that all listed product descriptions provided by the manufacturer and suppliers are correct. In the event a product is listed at an incorrect price, SoftwareCity.ca shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification, regardless as to whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged and the order is canceled, SoftwareCity.ca shall issue a credit to the credit card account in the amount of the incorrect price.

We make every effort to bring the lowest prices possible to our clients however, due to conditions beyond our control; prices are subject to increase even after your order has been placed. If a price increase should occur during the processing of your order you will be notified and have the right to cancel your order at no charge to yourself.

Should a descriptive error be discovered once the item (or items) is received please contact our Customer Service Department to advise. If it is determined that a descriptive error exists we will arrange for the return of the item at no cost and credit the amount of the item in full.

Return Policy
There are NO returns for opened non-defective product. This follows all manufacturer policies and therefore no exceptions can be made. All Memory (RAM) is non-returnable & non-cancellable.

Before returning any defective item, it is necessary to email us at [email protected] to request and obtain an RMA request form. No returns of any type will be accepted without a Return Merchandise Authorization (RMA) number.

We accept no responsibility for products returned without an RMA number.

For a product that is determined to be defective within 15 days from date of purchase, Return instructions and if applicable, replacement product will be issued by us. After 15 days from purchase date all product is covered by the manufacturers warranty policy. We reserve the right to instruct the client to contact the manufacturer directly to obtain a case number verifying the item is in fact defective.

All non-defective, unopened returns are subject to a 20%, $ 40.00 minimum, restocking fee, whichever is greater. All returns are subject to the conditions outlined in the RMA Notification email. Failure to comply with the conditions will result in the refusal of the return at the customer's expense. Shipping charges are extra, and the responsibility of the client.

Credits may take up to 10 business days to be processed after receipt of the returned merchandise. A credit will not begin processing until we have received the returned product. Items found to be non-defective, will be returned to the client at their expense.

Defective software:

Please note that defective software may be returned for replacement only. Defective software cannot be returned for credit.

Defective hardware:

Within the 15 days from date of purchase, any defective hardware will have an RMA issued following policies and guidelines that are in place directly from each manufacturer. Return instructions will be provided. It is the responsibility of the client to follow and return the products in a timely manner to the warehouse location that is provided.

In some instances the manufacturer may request that the return/replacement/ repair is to be taken care of with them directly, at which time we will provide that instruction. In some cases, to help facilitate a return, we may instruct the client to contact the manufacturer directly to obtain a case number that confirms the item is defective.


Shipping Policy

Shipping charges are calculated starting at $8.69 for standard freight (ground) less than 50lbs. For shipments over and above the standard weight/dimensions or in remote areas are subject to additional pricing. If additional shipping charges should apply a Representative will contact you to outline those charges. The customer has the right to cancel the order if not in agreement with additional shipping charges.

All shipping is by UPS or Purolator or specialized heavy freight couriers. Shipping charges are non-refundable. Sorry, orders can not be picked up at our warehouses. All orders must be shipped.

* An additional charge of $75.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of SoftwareCity.ca or the courier. SoftwareCity.ca reserves the right to review shipping.

Your order will not ship until after it has been verified and processed by our Order Processing Department. Every effort
is made to process all orders within 24 hours after receiving an order, but this doesn’t guarantee that your order will be shipped out the same day nor does it guarantee next day delivery..

Note: Please keep in mind that our distribution centers do not process or ship orders on weekends and/or holidays.
At this time, we will only ship within Canada, we will not ship outside of Canada.


Sales Tax
SoftwareCity.ca All orders shipped after July 1st 2010 to Ontario will be charged the Harmonized Sales Tax (HST)

Credit Cards
SoftwareCity.ca accepts North American Visa and MasterCard only! We are unable to process international credit cards or Visa Debit cards. There is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing company.

We will ship to an alternate address only if the address is on file with your credit card issuing company. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped. Charge backs from credit card issuing institutions are subject to the above policies.

Copyright and Trademark Notice
This site is owned and operated by SoftwareCity.ca. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SoftwareCity.ca, Copyright © 2000-2005, ALL RIGHTS RESERVED. All audio and video clips are the sole property of SoftwareCity.ca or their respective content providers. All software used on the site is the sole property of SoftwareCity.ca or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission of SoftwareCity.ca. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of SoftwareCity.ca. All other trademarks or service marks are property of their respective owners.

Privacy Policy
At SoftwareCity.ca, we value your privacy. Your personal information is for use by SoftwareCity.ca staff only--Period. This information is kept on a secure server to protect it from outside parties, and is information used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave SoftwareCity.ca.

Secured Transaction
If using either Internet Explorer or Mozilla as your web browser, your online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at SoftwareCity.ca.

Manufacturer's Warranty
All returns and replacements must be handled directly through the manufacturer anytime after the first 15 days of invoice. Manufacturer’s warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.

For a list of technical support numbers, click here.

Service and Support
All requests for technical service and support should be made directly to the manufacturer in accordance with THEIR terms and conditions. SoftwareCity.ca will provide on-line technical notes on most computer hardware and software products for your reference. SoftwareCity.ca makes no guarantees of product reliability or compatibility. All compatibility-related questions MUST be directed towards the product manufacturer.

Trademarks
All trademarks or service marks are property of their respective owners.

Disclaimer
SoftwareCity.ca makes no representations or warranties, either express or implied, of any sort with respect to the SoftwareCity.ca web site, materials, their operation, information or contents. SoftwareCity.ca disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that SoftwareCity.ca, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the SoftwareCity.ca sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction
Any litigation regarding this agreement or any transaction between a customer and SoftwareCity.ca shall be brought to the provincial courts located in London, Ontario Canada and customer hereby agrees and submits to such jurisdiction and venue as proper.
 
       
 
       
    Copyright © 2004-2014 SoftwareCity.ca. All rights reserved. Sitemap